Clinic Shipping & Returns Policy

Orders placed on maplecreekvet.clientvantage.ca will be shipped directly from the supplier to the address chosen at checkout.

If you choose the "ship to clinic" option, all orders will be shipped to Maple Creek Vet and can be picked up at the clinic during regular business hours, after being notified via the email on your account. 

If you choose the "ship to home" option, all orders will be directly shipped via Purolator to the address you have picked. PLEASE NOTE: Due to our location, Purolator will NOT deliver to PO boxes and sometimes will not deliver to home addresses (only business locations). If you chose to try and ship to your home address and they can not deliver it, there is a possibility  it will be sent back to the supplier. Maple Creek Veterinary Services is not responsible for any orders that are shipped this way and have no control over the outcome of the shipment. 

Normally shipping takes between 1-3 business days, depending on the time and day the order was placed. We do not receive orders on the weekends or holidays - depending on when you place the order these factors can delay the shipment. If the weather is below -25 and you are ordering liquid or perishable items, the supplier reserves the right to hold the shipment until warmer weather arises. 

Please note that shipments may be delayed at any time due to factors beyond our control. Winter road conditions, missed connections and truck breakdowns, etc. With all shipping options we have no control over shipping or shipping times. 

ALL SALES ARE FINAL 

If you receive an item that is defective or damaged, please contact our Inventory Manager at 306-662-2724 or orders@maplecreekvet.com within 48 hours of receiving the order. Photos must be taken and provided to us to take this back to the supplier - there are no exceptions.

If there are any issues with your order (item is on backorder, product unavailable, etc.) the Inventory Manager will notify you to discuss the issues.

There is a sizing chart on the site for you to reference when ordering items that sizing is needed. Unfortunately, exchanges for different sizes after purchase is not currently an option. 

Royal Canin, Hills and Purina, have a first-time palatability guarantee on all their veterinary prescription diets. If your pet is trying a new diet from one of these lines for the first time and will not eat it or does not like the food, it can be returned to us for a full refund. THE FOOD HAS TO BE IN THE ORIGINAL PACKAGING. If you want to know if your pets diet qualifies for this palatability guarantee please contact us. 

Returns will not be accepted if the food has expired, or it is past the 30 days return mark after purchase date. 

If there is an issue with the quality of the food, or the bag/can has a broken seal which compromised the integrity of the food please contact the Inventory Manager.   

Pictures on the website may not directly depict the item it represents. Due to circumstances beyond our control, items may vary slightly from the photograph on our website. Please note items that are marked as assorted will ship in a variety of colors and/or different varieties. Please review all orders carefully, should you have questions reach out to the Inventory Manager PRIOR to placing your order. 

Maple Creek Veterinary Services is not responsible for any item after purchase.